Question 1

How do I record a rent payment?

Accepted Answer

Open Payments, choose the lease the payment is for, then enter the amount, the date you received it, and the method. Save, and the tenant's status, the property's cashflow, and your year-end report all update at once. There is no separate reconciliation step: the entry is the record.

Question 2

Does ProperLease collect rent for me?

Accepted Answer

No. ProperLease is a system of record, not a payment processor. Your tenants pay you the way they already do (e-transfer, direct deposit, cheque, or cash) and you log the payment in the app. No money passes through ProperLease.

Question 3

What happens when rent is late?

Accepted Answer

Once the due day passes with nothing recorded, the lease is flagged overdue on your dashboard with a running count of days late. After a grace period you control (three days by default) ProperLease emails the tenant and copies you, and keeps doing so on the cadence you set until the balance is cleared.

Question 4

How do I handle a partial rent payment?

Accepted Answer

Log it for the amount you actually received, not the amount that was due. ProperLease compares what the period invoiced against everything paid into it, so a short payment simply leaves a balance: the month stays open, the card reads paid so far against still owed, and the reminders keep running on the shortfall.

Question 5

How do I raise the rent?

Accepted Answer

Open the rent increase calculator on the tenant, enter the percentage, and ProperLease shows the new rent, the monthly difference, and the annual difference, warning you if the figure exceeds your province's published guideline or if it falls less than twelve months after the lease started. Applying it updates the rent on the lease.

Rent and payments

How do I record a rent payment?

Does ProperLease collect rent for me?

What happens when rent is late?

How do I handle a partial rent payment?

How do I raise the rent?

Run your rentals with absolute clarity